About Us

Who we are:

• Stratford Underwriting is a licensed general agent and claims adjudication agency delivering a wide range of auto insurance products and services through its brokers.

What we’re looking for:

• An exceptional communicator with outstanding customer service to join our claims team as a Claims Adjuster.

What you’ll be working on:

• Customer Service: Have exceptional communication skills, and a strong ability to work with others in highly emotional situations. Have respect, integrity, and ethical behavior.
• Claims Handling: Perform full cycle claims handling from first notice of loss to negotiation of settlement and final payment. Log into the queue telephone system where you will assist clients with new claim reports and inquiries. Strong analytical skills, logical thinking, sound judgement with the ability to solve complex problems.
• Continuous Improvement: Always take the initiative to improve and succeed. Use the resources available to be the best at what you do. Have an excellence mentality and understand that mediocrity is not the goal.

What we value:

• We bring a can-do attitude: We approach every task with a service mindset, offering a helpful and supportive demeanor. We are present, adaptable, and flexible. We are always curious and open to new experience, and willing to try new ways of doing things.
• We own it: We uphold a strong sense of accountability, consistently demonstrating reliability, honesty, and trustworthiness. We are conscientious, open to advice, guidance, and direction. We aspire to excellence and order in all our endeavors.
• We work together: Embracing a teamwork mentality, we foster a welcoming and positive environment, encouraging an inviting spirit that seeks togetherness. Our collaborative approach emphasizes seeing the big picture, working for the good of the group and the company.
• We’re committed to the cause: We embody commitment, bringing an energetic, fearless, and enthusiastic approach to our work. We are passionate and full of gusto, dedicated to completing tasks with consistency and unwavering dedication.
• We’re about the people: Guided by emotional intelligence, we project warmth, care, and friendliness. We are personable, approachable, and always have an open door. We strive to understand others, maintaining a calm, level-headed, and authentic demeanor. In times of crisis, we remain unflappable, showcasing self-regulation, self-awareness, and a grounded presence.

Why you want to work for us:

• Impact: You want to be a part of a growing company where your contributions and decisions make a tangible difference. You want to help steer the ship and help establish a high-performing environment.
• Learning: You want to take your career to the next level and join a company with a start-up environment. You are open to taking on tasks and projects outside of your job description in an effort to become a well-rounded manager.
• Competitive Salary: With potential for an annual raise and bonus.
• Great Health Benefits: to take care of yourself and your family.
• Wellness Program: 100% reimbursement to a maximum yearly, pro-rated limit. Receive a reimbursement on any fitness related memberships, passes or equipment.
• RRSP: Company-matched RRSP contributions from Day 1.
• Professional Membership, License and Course Reimbursements: 100% reimbursement for any job-related memberships and license fees, as well as job-related tuition reimbursement.
• Vacation & Personal Needs Day

Qualifications and Education Requirements:

• 1-2 years of insurance industry experience.
• Level 2 General License required (or ability to obtain it) – through the Insurance Council of BC is required for this role. Equivalency of at least a CIP or CAIB designation should qualify you for a Level 2 license.

If you are interested in working with us, please click here or send your resume to careers@stratfordunderwriting.ca.