Customer Service (old)

Customer Service (old)

Making a Claim

Accidents happen, sometimes through no fault of your own. You can breathe easy knowing the team at Stratford is here to support you.

Telephone Claims

Our friendly agents are standing by the phone lines ready to assist you. Our phone lines are open Monday to Friday, 9:00AM to 5:00PM at 604-282-0671 or 1-833-222-9981. After-hours service is available 24/7 for emergency situations.

Online Claims

Online claim reporting is available 24/7. We will contact you directly by the end of the next business day.

FAQs for Making a Claim

Got questions about vehicle insurance? We have answers!

When can I make a claim?

  • Our agents are happy to take your call Monday through Friday between the hours of 9:00am and 5:00pm.
  • Emergency after-hours service is available by calling the same numbers above between 5:00pm – 9:00am, and on weekends and holidays.

What information should I have ready before I file a claim?

  • Please have your name and Stratford policy number ready before you get in touch, as well as details about the incident, and any damage that may have occurred by your vehicle.

What information should be recorded at the scene of an accident?

  • Capture the name, contact information, driver’s license number and license plate of any other motorists involved in the accident (if applicable), as well as any witnesses. It’s also a good idea to take photos or shoot video of the scene, as that collateral can be useful in assessing the claim.

My Policy

Want to access your policy documents? Please enter your policy number (including the three letter prefix) below to be taken to a copy your policy’s wordings:

Start typing and press Enter to search

After choosing your policy's date option above, enter your Policy Number with prefix and click on Search.

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