2020.3: Vehicle Renewals During the COVID-19 Pandemic
2020.3: Vehicle Renewals During the COVID-19 Pandemic

To our Valued Broker Partners:

During the novel coronavirus (COVID-19) pandemic, the BC Government is allowing insurance brokers to conduct ICBC business, such as vehicle renewals, by phone and email.

Stratford Underwriting Agency is also taking steps to help British Columbia’s driver’s access  the insurance services they need without any in-person contact.

Effective immediately, all Stratford broker partners may conduct the following services by telephone or email:

  • Vehicle insurance quotes and new policy issuance
  • Midterm policy changes
  • Payment by phone
  • E-delivery of policy documents
  • Cancellations
  • Collect signatures electronically (if available in your office)*

*Where electronic signature is not available, please indicate in the “Notes” section of the Sales Portal “due to COVID-19”

The Broker Support Line continues to be open from 9am to 7pm Monday to Friday and 10am to 2pm Saturday for your questions and assistance.
604.282.0672 or 1.833.222.9982

Colin Brown                                                                                        Rhonda Zimmermann
President and CEO                                                                            Business Development Manager

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